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ARCserve Manager " Failed to create empty document"

Windows Server 2003 R2, Arcserve R11.5SP2
Connection to server via remote desktop

Manager opens but then fails with message
 Brightstor ARCserve Backup
 Failed to create empty document

Works fine when not using remote desktop connection i.e. when using the direct server session

The site is far away and I need the remote functionality

Thanks Iain
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Solution: ARCserve Manager " Failed to create empty document"

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