Need to find out what kind of cd hardware is in my Dell

Need to find out what kind of cd hardware is in my Dell

I have 2 Dell PCs.

One is a $3,000 laptop.

One is a desktop, a tower with 2 CDs.

#1
I can’t get the laptop to burn CDs. How can I find out if it has a DVD burner or not. I don’t have a copy of my Dell order around, but I swore I ordered a laptop with a dvd burner.

I checked the device manager and it reports back a model number of:
HL-DT-ST RW/DVD GCC-4240N

Can this be looked up on the web to see if it is a burner?
Will Dell offer some kind of replacement if I pay them enough, or once it is made, that’s it?

#2
I can’t get either drive in the Dell desktop (which has 2 drives, one a cd burner) to read a video rental DVD. I don’t have any other DVDs to test.

I checked the device manager and it reports back a model numbers of:
Lite-On LTN4865 48x Max
LITE-On LTR24102M

Can this be looked up on the web to see if it is a DVD/CD-rom player or just a CD-Rom player?

thanx in advnce

Solution: Need to find out what kind of cd hardware is in my Dell

Take the Dell serial number (bottom of case for laptop, back of case for tower) and go to the Dell website under Support. Enter the serial number and you will see a list of part in your computer in addition to your support options.

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